Systemic Justice

Support for a Remote Team

Andreas Reventlow has about 15 years of experience in various roles at nonprofit organizations and has been working at Systemic Justice as Head of Finance and Operations since 2021. In this role, he is responsible for finance and administration, risk management and compliance, HR projects, and IT. The organization had a specific need in the area of IT, Andreas explains:“All of our employees work from home, across various jurisdictions in Europe. I needed a robust solution for managing our devices and had already made a number of strategic decisions. For example: We wanted to work in a Microsoft environment on Mac hardware, managed by an MDM solution that supports both Mac and Microsoft.”Jamf turned out to be the best solution, and Andreas began looking for vendors.“After evaluating a number of other vendors, Root3 turned out to be the best fit for us. They had a very thorough onboarding process and offered us a customized solution. We needed a solution that met our needs at that moment but was also scalable for the future. Root3 made sure it worked for us.”

Premium Services

Systemic Justice uses the Premium Services offering, which includes the App Catalog, along with Jamf Business (Protect and Connect). Because the organization is small and Andreas fills many different roles, he can’t devote all his time to IT.“That means I need a partner who can help me if something goes wrong. An IT provider that offers the necessary support by ensuring everything works, policies are followed, and systems are up to date. I was also looking for a specialist who could help me think through specific needs. Root3 fulfills that role exceptionally well. We meet regularly to review the current status.”Andreas primarily uses Jamf, the MDM solution for remote management, and the security software that also handles synchronization with the Microsoft environment.“If people lose their MacBook, I can remotely wipe the device and ensure our information is secure. Since we don’t work in a physical office, it’s great that we can simply order a MacBook and send it to our new colleague. They can then turn on the MacBook and log in, after which everything I want ready for them is downloaded. This system makes the onboarding process incredibly easy from an HR perspective.”

Results and Benefits: Security and Efficiency

Root3’s solutions give Andreas peace of mind.“We work with sensitive information and want to be sure that our devices and data are secure. The way we work with Root3 also makes the onboarding and maintenance processes more efficient. This way, I don’t have to configure each device individually; instead, I can easily push the policy to all devices."

Data Retention and Protection

Data protection is important for all companies and organizations.“We pay extra attention to our data retention and protection policies. This is, of course, mandated by the GDPR, but we also want to ensure that we don’t retain sensitive information about employees, partners, and business matters for too long. That’s not in our best interest. There are Microsoft solutions that make this possible, and we’re collaborating with Root3 on this.”

Root3: Continuity and Proactivity

How does Andreas view Root3 as a partner?“I see myself as the first point of contact, but if I can’t solve a problem, Root3 can step in, which helps immensely. They respond promptly, resolve issues quickly, and are friendly. We’ve been working together for about three years now, and I’ve always dealt with the same two contacts—not random help desk agents. I appreciate the continuity and stability this provides. They’re up to speed on all the issues and understand how we work.” Andreas also appreciates Root3’s proactivity. "They keep me informed about security issues I need to watch out for. They make suggestions that are genuinely helpful, not just because they want to sell something. It’s about more than just maintaining the status quo; it’s about proposing improvements and ways to make things smarter."

The Future: Easy Scalability

Systemic Justice currently has a core team of 10 people.“We’re in the process of hiring and will grow to about 15 people over the coming year,” says Andreas about the organization’s ambitions. “With Root3, we have a solution that we can also use to install and manage devices for a larger team. That’s important because IT solutions only become more complex as we grow. Whether we’re expanding within Europe or even beyond, Root3 has set up the solution for us in a way that allows us to scale up easily.”