UNGA

Small, Dedicated IT Team

UNGA has a small, dedicated IT team made up of members from Finance, Office, and Design who handle the ongoing maintenance of the IT inventory and environment. Stephanie Meli is the Financial Director and, in addition to financial matters, is also responsible for workplace management. Haiko Oosterbaan is a Senior Designer with a background in IT. He handles the “fun stuff” at the company—creating attractive designs for the loyalty programs—as well as the more technical aspects of workplace management.

A Need for Expertise Not Available In-House

How did UNGA end up with Root3? Before switching to Root3, UNGA worked with another IT support partner that focused primarily on Windows. Stephanie explains: “As the company began to grow, we faced a number of challenges, mainly because we only use Apple devices. As a result of the company’s growth, we needed a ‘managed solution’ and wanted to work with a partner that specialized in Apple. That’s why we switched to Root3!”

Flexibility in scaling up or down

Since 2021, UNGA has been using Apple Managed Services to its full satisfaction for workplace management for the approximately 65 people at its Amsterdam office. “Root3 uses a system we were already familiar with, JAMF Pro, so this made the transition smooth for us,” Stephanie explains. She also appreciates that the solution is financially flexible. “Paying per active device means you only pay for devices that are in use, and you can adjust this on a monthly basis.”

Extensive Knowledge

“They also offer extensive expertise when it comes to Apple devices, such as single sign-on solutions, and know how to implement software solutions in a larger company,” adds Haiko. “UNGA and Root3 also collaborated on replacing our server and partially migrating it to a cloud-based solution. Together, we worked on a solution that was best for UNGA.” Haiko constantly monitors IT developments and regularly has ideas or requests, and Root3 works with him to find the best solution for UNGA.

Always Looking for Feedback

Stephanie notes that she appreciates the fact that UNGA and Root3 maintain regular contact with one another. “Root3 is at our office one day a month; we kick off the day with a meeting to discuss priorities and plan the day. This is very helpful in ensuring we can tackle the most important issues. At the end of the day, Root3 shares a list of tasks they’ve worked on, so UNGA stays up to date on the status of the IT environment.” In addition, a quarterly QBR is held to discuss results, focus areas, and opportunities for improvement. Stephanie and Haiko are struck by how actively Root3 is always seeking feedback for improvement. “They’re also very approachable and friendly. They always remain so tactful and patient, even when someone comes to them with the same problem for the umpteenth time,” says Stephanie. UNGA definitely plans to continue working with Root3 for the ongoing maintenance of its IT equipment and environment. “We’re always curious to hear what Root3 recommends in terms of optimizing and improving our current systems and work processes, ” concludes Haiko.