Great Place to Work

Quickly Addressing Risks

Since 2014, Great Place To Work has been using Proactive Apple Management via Root3, a cost-effective solution that manages the work environments of multiple clients within a single platform. Jan van der Wegen joined Great Place To Work in 2019 and, as People Lead, is responsible for the internal customer experience—that is, all kinds of HR-related matters, including workplace management. All 22 colleagues at Great Place To Work in the Netherlands have an iPhone and a MacBook, and all these devices are managed by Root3. “When a new colleague joins the company or if a device needs to be replaced, we order the devices from Apple. Those devices are automatically provisioned by Proactive Apple Remote Management, ” explains Jan. “That means a standard set of programs can be downloaded via Root3’s server. The environment is also monitored by Root3. As soon as there’s a security risk or an update is needed, Root3 receives a notification and can always respond quickly.”

Always available, always a quick solution

Great Place To Work can also turn to Root3 for all kinds of IT questions, no matter how simple. “At one point, a colleague was having trouble sending attachments via Outlook. We try to solve that ourselves first, but if we can’t figure it out, we contact Root3. Sometimes it’s resolved with a quick phone call, and sometimes with TeamViewer so they can look over our shoulders remotely.” According to Jan, Root3’s solution makes workplace management easier for Great Place To Work, because there’s always someone from Root3 ready to help them with IT questions. “None of us are experts in that area, so it’s nice to have that outsourced. I feel reassured knowing we can rely on a partner who knows what they’re doing, that we’re working securely, and that whenever we encounter issues, we can always turn to Root3. They’re easy to reach and always come up with a quick solution. It just works really well, ” concludes Jan.